Joyce Garver Keller
All of us know the frustration of calling a business & getting lost in auto voice system of press 1, press 2, etc. Our time is important to us and we don’t want to waste it on hold waiting to talk to a real person who can help us.
Whenever I have called Atlas Butler, to schedule maintenance on my air conditioning or heating system, my call is answered promptly by knowledgeable people who appreciate that my time is important to me. Appointments are set at my convenience & service staff arrives on time and work efficiently to provide good service.
I hope all is well! I had to write and share on Friday we had the pleasure of working with Robin (over the phone) and Mike (I’m sorry I don’t recall his last name). In the middle of the night Thursday night/Friday morning our AC went out… I now know it was the capacitator (Mike taught me!) We had called the emergency line of the HVAC company who installed the unit and were told we’d be called “right back” (this was at 2:45am)… at 7am I called Atlas Butler, talked to Robin, scheduled the appointment for 10-11, at 9:15 Robin called back and said Mike was finished early and asked if he could come our way early (we were thrilled!) and when I hung up with Robin the original company was calling me back… for the first time. Mike came on time (actually early!), was extremely polite, quick, helpful and showed me what was going on and how he was going to fix it. We signed up for the membership club and are very excited to be lifelong Atlas Butler customers now! Thank you Mark!
Jim and Sheila Rieser
It was a frigid late Friday afternoon when our furnace motor failed. Atlas Butler arrived promptly and diagnosed the problem but the supplier for our particular motor had closed for the weekend. Our Atlas Butler technician went all the way back to his shop (downtown) from Dublin to borrow a motor that would heat our home during the cold weekend. He came back on Monday to install our permanent motor. We have been an Atlas Butler customer for over fifteen years now and we always recommend them to our neighbors and friends.