What Our Customers Say

keller testimonial - Atlas Butler Heating and Cooling - Columbus, Ohio

Joyce Garver Keller

“All of us know the frustration of calling a business and getting lost in auto voice system of press 1, press 2, etc. Our time is important to us, and we don’t want to waste it on hold waiting to talk to a real person who can help us.

Whenever I have called Atlas Butler to schedule maintenance on my air conditioning or heating system, my call is answered promptly by knowledgeable people who appreciate that my time is important to me. Appointments are set at my convenience and service staff arrives on time and work efficiently to provide good service.”

ellis testimonial - Atlas Butler Heating and Cooling - Columbus, Ohio

Megan Ellis

“I hope all is well! I had to write and share on Friday we had the pleasure of working with Robin (over the phone) and Mike (I’m sorry I don’t recall his last name). In the middle of the night (Thursday night/Friday morning) our AC went out. I now know it was the capacitor (Mike taught me!). We had called the emergency line of the HVAC company who installed the unit and were told we’d be called “right back” (this was at 2:45am). At 7am I called Atlas Butler, talked to Robin, and scheduled the appointment for 10 – 11. At 9:15 Robin called back and said Mike was finished early and asked if he could come our way early (we were thrilled!), and when I hung up with Robin the original company was calling me back…for the first time. Mike came on time (actually early!), was extremely polite, quick, helpful, and showed me what was going on and how he was going to fix it. We signed up for the membership club and are very excited to be lifelong Atlas Butler customers now! Thank you Mark!”

riesers testimonial - Atlas Butler Heating and Cooling - Columbus, Ohio

Jim and Sheila Rieser

“It was a frigid late Friday afternoon when our furnace motor failed. Atlas Butler arrived promptly and diagnosed the problem, but the supplier for our particular motor had closed for the weekend. Our Atlas Butler technician went all the way back to his shop (downtown) from Dublin to borrow a motor that would heat our home during the cold weekend. He came back on Monday to install our permanent motor. We have been an Atlas Butler customer for over 15 years now, and we always recommend them to our neighbors and friends.”

HVAC Testimonials

“My 25 year old furnace finally died and had to be replaced. They sent out a technician named Bernard who promptly diagnosed the problem. We went over costs and future scenarios of other parts on my out of date furnace breaking down and I knew I would have to get a whole new unit. An Atlas contractor named Nick came the next day to do a walk through of my new furnace needs and to go over models and pricing. He made me aware of all my options and benefits of the higher priced units, but he didn’t try any high pressure/hard sell tactics which was greatly appreciated. Instead he explained that the basic model would work fine for my house and would still be an upgrade on efficiency compared to my current furnace. The installers Tyler and Austin came the next day and did an awesome job of fitting the new unit and tying it in with my existing ductwork. They even rearranged where the air filter is placed making it more accessible which was a hassle on the old unit. My thermostat was upgraded to a Nest digital model and they ran through the menus with me and explained the set up before they left. Overall from the first phone call to installation my experience with Atlas Butler was excellent and I would recommend them.”

– Travis L. (Columbus)

“My scheduled service appointment was completed by Matt S. today. Matt called ahead to say he was on his way, and arrived right on time. Quickly he began the process of checking the heating and A/C units. After he checked the heating unit, he showed me the humidity (water) filter, stating he felt it needed replacing. When I asked the cost, Matt quickly shared that dollar amount. After all the work was done, my cost was only for the replacement water filter because the Premier Member account covered the heating & A/C checks. Thanks Atlas-Butler!”

– Amy E. (Columbus)

“Was able to get a same day appointment after having to cancel an appointment from another company that kept missing their appointment window (4x!!!). Called Atlas Butler, signed up for a membership plan, and savings took effect immediately. Atlas Butler called ahead and was actually able to arrive slightly ahead of their promised appointment window. The field tech was very professional, explained everything to me, answered all my questions and was even able to point out some other potential issues that I can get looked at as part of the membership plan I signed up for. Extremely happy with the time it took, and was able to get my issue resolved with this one appointment. Extremely happy with Richard, very personable and friendly.”

– Dan S. (Columbus)

“We had our yearly maintenance on our heat pump and air handler today. Kevin S. was a total professional from the moment he walked in the door. He was extremely thorough in his inspection and cleaning. He found a couple of issues with our aging system. He very clearly laid out our alternatives, but then left the rest up to us to decide. I give Kevin my absolute highest endorsement as a technician.”

– Greg D. (Canal Winchester)

“Bill Pierce came out for my routine service today on my furnace and AC – which I love having by the way. It gives me peace of mind to have the ongoing service plan where they come out to check and clean my system. He reviewed the elite service plan with me (which includes the routine service I already have as well as reduced fees for service, parts, and no service fee to come out and evaluate a problem. Also a year supply of furnace filters and 4 hour response time. Great to know Atlas Butler does plumbing now. Even better peace of mind for me as a single homeowner. Bill did a thorough job, answered my questions, was so pleasant and professional and he even stopped to give my dog, Scooter, some attention too. I’ll be asking for Bill for my future service calls. Thanks Bill!

– Jill C. (Dublin)

“My furnace went out yesterday and it was 8pm when we called Atlas Butler. The office said they could have a tech out between 10pm and midnight that evening, for which I was grateful. The tech called and said he was on his way much earlier and arrived around 9:30 pm. He was polite and efficient and had my furnace fixed and the house warmed up within the hour. I highly recommend this company and to prove it joined the “club” that will have them out servicing both my furnace and AC several times in the next year.”

– Susan W. (Columbus)